Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Control Panel you can find a detailed Help section offering a multitude of help articles and regularly asked questions. They are contributed by our support team of accomplished technicians. Simply type in your question and our clever software will offer you the most appropriate answer.

  • Top quality support service
  • How–To Video Clips

  • If you wish to see how a task is executed or how an issue is dealt with, rather than just reading about it, take a look at our selection of how–to video tutorials. They address different topics and will help you quickly understand how to work with our Control Panel.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 client care service with a 60–minute response guarantee. A group of capable technicians will be at your disposal to answer all the enquiries that you may possibly have. During non–peak hours, a response will be offered within just 20 minutes.