Tech Support Channels
A 1–Hour Ticket Response Guarantee
Each help request you submit to us will be dealt with within maximum one hour. If your trouble ticket or email requires additional assistance from an administrator, we’ll forward it and leave a comment to inform you that your matter is being examined. If you take advantage of our Managed Services package, all of the services included there will be performed at a time of your preference.
A Topflight Help Desk Support Service
Our tech support staff will be available to you round–the–clock if you need help while working with the Control Panel or with any of the applications that we install for you on the dedicated web hosting server. What is more if you require assistance handling the ordinary administration tasks on your dedicated hosting server, you can take a look at the Managed Services package, that includes backup hard disk drive storage space, weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Area
We have provided the Control Panel with a detailed knowledgebase, which features exhaustive explanations of its features and functionalities. Besides, we have filmed in–depth video tutorials that will further instruct you how to carry out a specific action or troubleshoot a typically encountered issue. The instructional articles and the tutorial video clips are readily reachable from each section of the Control Panel through the Help and Videos buttons in the upper right corner.