A 99.9% Server Uptime
We’ve built our cloud hosting system using dependable hardware components and heavily modified software. Our admins have installed a customized version of SELinux on our physical machines to ensure utmost safety and reliability. We’ve installed a number of distributed denial–of–service protection units in addition to powerful firewall programs to make sure our internal network is impenetrable and secure.
All our Linux cloud service packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–hole hardware fabricated by Juniper. On top of that, on each and every router, we’ve put a firewall with an elaborate algorithm with the intention to sift out all shady requests.
This way, in each of our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it’s your hard–earned cash at risk, you can’t feel really secure. This is the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you don’t feel pleased with our hosting service or in case you have to get a more robust hosting solution, like a VPS service or even a Linux dedicated service – you will receive a full refund, with no concealed fees or reimbursement charges.
24/7 Technical Support
We have carefully selected each individual member of our 24x7 support department to ensure that we can offer you the best customer support you can possibly get. Each one of our technicians has many years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Plus, they’re at your disposal 24x7 – you will be able to call them at any moment and they will reply back to you as quickly as possible.
Their average support ticket response time is just 20 minutes, whilst with other hosting vendors you are forced to wait around for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to within one hour.