In case you've ever had a cloud hosting account in the past or you have dealt with any other type of online service, you are probably aware from personal experience that for some things it's better to talk to a live person over the phone than to exchange support tickets or e-mail messages. If you want to find out more about a service before you decide to buy it or when something small needs to be made, for instance, it will be much easier and quicker to get it done live. When you have the option to contact representatives by phone, it is very likely that you are working with an actual website hosting provider, not a reseller. The level of support that you will get over the phone may differ between different providers - from common matters to professional tech support. Usually most providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are handled via e-mail and tickets.
Phone Support in Cloud Hosting
We believe that the option to speak with a live consultant is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you are able to contact us over the phone for 14 hours every day. In case you consider obtaining one of our Linux cloud service, for instance, you can give us a call and find more about our solutions prior to ordering so as to make sure that we do match all of the system requirements for your web sites. Following the order, you'll be able to call us about all the sales and billing difficulties you may have, or get any general or basic technical info you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical issues you'll have to use the ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we provide include live phone support for 14 hours every day. In case you are unsure which plan will be appropriate for your websites, you want to learn more about the package's specifications or you're looking for any other information about our services, you're able to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. In case you already own an account, you are able to contact us about sales and general issues, although we are often able to help with a variety of tech issues as well. For strictly tech difficulties you will have to employ our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option when the problem needs more time to be resolved or it needs to be escalated to our system administrators.