If you’ve ever got any inquiries regarding your web hosting plan or you face a problem with your websites, you will need to touch base with the hosting company’s help desk support team. It may not matter how promptly they will respond when you've got a query of a generic nature, but an issue such as an ill-applied web application update, for example, may result in your site becoming damaged or invisible on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be inoperational. In case you offer services or goods online, any downtime will affect your site in an adverse way and you may lose current or prospective customers. Lots of hosting providers, mainly resellers, reply to support tickets and emails within twenty four hours, but in the online age that’s far too long, since clients will rarely go back to a site that isn’t functioning correctly for prolonged periods of time.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can forget about waiting around for hours and hours on end, or even a whole day, to receive a reply to a trouble ticket or an email. Irrespective of when you touch base with us, we’ll help you within less than 1 hour with any technical or sales inquiries that you may have. In fact, our actual reaction time scarcely ever surpasses twenty to thirty minutes. As we’re at your disposal 7 days a week, you’ll always obtain support in a timely manner and we realize just how vital this is in the digital world. As soon as you contact us, we’ll answer your queries. If you stumble upon any technical issue, we’ll cope with it on your behalf, or we will provide you with all the required information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our mega-fast support service. You’ll obtain a response to any support ticket opened from the web hosting Control Panel or email sent to our technical and client support team in less than one hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes substantially less time to examine and solve a problem. We’ll provide you with more information if the solution involves something that should be done on your end. If you touch base with us during official holidays or weekends, the response time will be the same and considering the fact that our support staff will be at your disposal night and day, you’ll get quick assistance for virtually any billing, technical or general issue no matter what time of day or night it is.