If your hosting provider offers live chat support, you'll be able to speak to a representative live and learn useful info or get an issue resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you need just a computer with web access, so you won't pay any rates if you're in a different state or country. Furthermore, it is quicker to copy and paste information for example domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party on the telephone. The live chat is also a much faster way to contact your hosting provider's support team compared to using a ticketing system. Last, but not least, in case some trouble requires a little more time to be resolved, you can do something else entirely while you wait for assistance on the live chat, therefore you will not lose time - something that's impossible when you are on the telephone.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, we supply live chat support as well. You're able to get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the Linux cloud service that we offer if you are not among our customers yet, or about general and billing questions if you already have a user profile. Although for strictly technical issues you'll need to open a ticket to the technical support, as such issues will need additional time to be taken care of, you can still contact us on the live chat for some tech details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot a variety of problems, saving you a lot of time. Even if our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is available every day, even on weekends and holidays. It's one of the best ways to find out more information about our Linux semi-dedicated service in case you do not have an account yet or to have some issue resolved in case you're a client and our customer support agents will help you live no matter what time of the day you join our chat. In case you are unsure which plan is better for your websites, in case you need a piece of advice whether you should order a particular upgrade and how to obtain it or if you have difficulties setting up an email account on your PC, you can contact us and we will supply you with the needed info in a timely manner. The live chat is online even after our telephone lines are off for the day, which means that if you have an account with us, you can be certain that you will always find prompt assistance with any kind of question or problem that comes up.