If you’ve ordered a web hosting package and you have certain enquiries associated with a specific function/feature, or in case you have faced a certain predicament and you need assistance, you should be able to contact the respective client support team. All web hosting companies use a ticketing system no matter if they offer other ways of contacting them aside from it or not, since the easiest way to solve a problem most often is to submit a ticket. This form of communication makes the responses exchanged by both sides simple to follow and enables the customer support team members to escalate the problem in the event that, for example, an administrator has to step in. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you need to have no less than 2 separate accounts to touch base with the client service staff and to actually administer the hosting space. Constantly signing in and out of different accounts can often be a bore, not to mention the fact that it takes a long time for most web hosting companies to process ticket requests.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud service
include an integrated support ticket system, which is part of our in-house developed Hepsia Control Panel. In stark contrast with other similar tools, Hepsia allows you to manage everything associated with the hosting service itself in one and the same place – invoices, web files, emails, tickets, etc., avoiding the need to log in and out of different interfaces. If you have any technical or pre-sales questions or any problems, you can post a ticket with several clicks without the need to log out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a variety of educational articles, which will supply you with additional info and which may help you resolve any particular issue even before you actually send a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated service
, which goes to say that you won’t require some other platform to get in touch with our help desk staff – you can do that on the spot as soon as you come across a problem. Sending a new ticket requires several clicks of the mouse and tracking down an older one is just as simple. With our smart search functionality, you can swiftly find any ticket that you have already sent. You can send a ticket whenever you need as our customer support staff representatives are available to you 24 hours a day, 7 days a week and respond in less than one hour, even though it seldom takes this much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about having to go through two or more platforms to fix a simple issue.