Being able to communicate with your cloud hosting provider if you have any questions or encounter any difficulties is important and how quickly they will respond and take action is crucial, in particular when your site is business-oriented, as longer downtime can often mean losing prospective customers. The support options are one way to recognize genuine suppliers from resellers. The second generally answer just to e-mail messages or support tickets and you will need to wait for a day or more in order to receive an answer. If your problem involves a few responses, you may end up losing days to have a basic problem fixed. Using the services of an authentic and reliable website hosting company, you will be able to connect with the support team anytime and receive a prompt reply no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all our Linux cloud service
. Even if you are not our customer yet and you have questions, we will assist you right away and supply you with the needed information, so as to give you a choice to make the very best decision when you get a new hosting account. We're available anytime, including weekends and holidays, and we supply several means of communication to contact us - phone, live chat, e-mails and support tickets. For your convenience, we now have multiple telephone numbers worldwide, so that you will be able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The regular response time is around 15-20 min, which means that you can forget about waiting for a few days to get support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you pick, you are able to take advantage of our 24/7 tech support services even on public holidays. All your websites will be available at all times and so will we. With various communication options, you can choose the most convenient method to contact us and find out about our solutions in case you don't have an account yet, or request support in case you are already our customer. You'll be able to give us a call, start a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature a one-hour response time guarantee, although it rarely takes over 20 min to receive assistance whatever the nature of the problem. Using our customer and technical support services, we will be there for you when you need us, not several days later.
24/7 Customer Support in VPS Servers
Each and every VPS server
package that we offer comes with 24/7 customer and technical support, therefore if you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different methods of communication - telephone support with several local numbers internationally, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems since it is easier to monitor what's going on. The maximum guaranteed response time for all of the emails and tickets is 1 hour, yet it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we provide, our admins will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
If you obtain a dedicated server
from us, you can get in touch with us at any time using various channels and the max time that you'll need to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you're able to open a ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any kind of general questions or you'd like to find out about our solutions before you order, you can also use our live chat or you can call one of the local phone numbers that we have in various countries around the globe. When you'd like to receive help with third-party software that you cannot deploy or manage efficiently, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.